For years, we’ve been taught that taking a patient’s medical history is the cornerstone of good care. It’s drilled into us during training. But in today’s world, is the way that we've learned how to do medical history taking still the best approach? In time-limiting situations, are we truly gathering information efficiently and accurately, in an unbiased manner?
When a patient arrives in the ED, they’re often anxious, scared, and in pain. What do we do? Ask them to recount their entire medical history, sometimes multiple times. "What brought you here? Where does it hurt? When did it start?" These questions are necessary, but often frustrating for patients.
Why? Because patients get asked the same questions over and over by different providers: the triage nurse, the attending physician, a specialist—each with their own objectives. The patient's story gets fragmented. It’s as if they’re on a conveyor belt, repeating the same details while pieces of their story vanishes in thin air. Each time the story is told, differences emerge—not because they’re lying, but because it’s a stressful situation. It becomes a game of telephone, where each person hears a slightly altered version of the patient’s history. By the time it’s documented, what’s documented may be incomplete or inaccurate, and this can lead to misdiagnosis, delays in care, or worse.
Outside of healthcare, gathering information is different. When meeting someone for the first time, we often have context from LinkedIn or an online search. We enter the interaction informed.
But in the ED, providers come in with no prior knowledge, and the patient, often in distress, is expected to answer all the questions on the spot. This outdated system doesn’t match today’s expectations for efficient communication.
What if we rethought how we gather patient information? Imagine if, before a provider even entered the room, they had a detailed, pre-populated triage and HPI (History of Present Illness) note—an initial draft that the patient helped write.
Rather than starting from scratch, technology could provide a more accurate and consistent foundation for patient-provider interactions. Patients would fill in key information during their wait, organizing their thoughts and preparing for the encounter.
This would eliminate the "telephone game". Instead of each provider hearing a slightly different version of the story, everyone would have access to the same core information, straight from the patient. This consistency would reduce errors and allow for more focused, meaningful conversations with the patient.
The traditional way of taking medical history has served us for a long time, but it’s time to move forward. The process was designed for a time when the patient-provider interaction looked different, and we didn’t have the technology we do today. Now, patients expect their information to be handled efficiently and accurately, just like every other aspect of their lives.
It’s time to evolve. By streamlining the medical history process through technology, we can reduce redundancy, improve accuracy, and focus on what really matters—the patient’s care. Let’s move beyond the outdated, repetitive model and embrace a system that’s digital, connected, and human-centered.
We’ve followed the textbooks long enough. Maybe it’s time to write a new chapter.